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This book should be required reading for all members
of the Administration. It's so important now that people involved in
national or international affairs speak in a way that's not
confrontational or insulting, and that helps promote the harmony and
cooperation that we all seek. We've seen that a single sentence can
set the US back years in terms of diplomacy and trade relations.
This book is so well written and accessible. It's
broken down into 35 chapters, each with a title that very directly
gives you a concrete pointer. If you don't have time to read the whole
book right away, you can zero in on a few areas you want to work on.
Some chapters cover:
Make People Your Partners
Acknowledge Others in a New Way
Rein in Roaming Anger
Create Comfort in a Difficult Time
Disagree Without Being Disagreeable
Keep it Private
Have Balanced Conversations
By now, you may well get a sense that these skills are
good for anyone. Whether you're a diplomat or an executive or on a job
interview, the skills covered in Ms. Puhn's book are essential for
anyone who wants to be successful in life. And there are probably tens
of millions of couples that would really benefit from her insights.
Scattered throughout the book are great specific
tips to clarify her message. They're called "Communication Wonders"
and "Communication Blunders" and are tips like:
"Seize the opportunity to sincerely praise someone
in public when he or she has done something worthy."
or
"It is a blunder to jump into a conversation without
preparation when you want something specific or want someone to agree
with you."
You can see the skills Ms. Puhn has learned as a
lawyer.
Overall, essential reading for anyone.
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